Terms

PRICES
All prices are stated in Swedish kronor (SEK) and exclude applicable VAT, currently 25%. We reserve the right to change the price because of the amended VAT, abnormally large changes in foreign currency or acquisition values, incorrect pricing or external influence in the form of data breaches.

Within the EU
If you purchase as a consumer, or as a company without a valid VAT number, 25% VAT will be added to your order.

Outside the EU
Both consumers and companies purchase without added VAT.


PAYMENT
All goods is paid in advance by Bank Wire Transfer or Credit card/Paypal*. Only the fee for the mode of transport you choose will be added. No other fees.

* = To get Paypals buyer- and seller protection we must ship to the delivery address stated in your Paypal payment. So make sure that the address is the same as in your order!

Note!
It is not possible to change the delivery address at Paypal afterwards. So if you enter the wrong delivery address, we will have to issue a refund, so you can then change address and pay again. However, Paypal does not refund their transaction fees, so in the event of a refund due to this, their fees will not be refunded to you. The transaction fees are currently a maximum of 5,4% of the total amount in your order.


MODE OF TRANSPORT
The packages are shipped with DHL or UPS unless otherwise is agreed.

The package is shipped to your doorstep or the nearest collection point, and the shipping company can come to use your phone number or email for contact.

For full conditions of carriage, see: DHL or UPS


SHIPPING PRICES
The shipping is set by actual weight or calculated by volume, determined by whichever is the most heavily.

Weight per volume with DHL is calculated by 280 kg/m³. For example a package that measure 40 x 40 x 20 cm is rated as 0,4 * 0,4 * 0,2 * 280 = 8,96 kg, even if the actual weight is lower.

Weight per volume with UPS is calculated by 200 kg/m³. For example a package that measure 40 x 40 x 20 cm is rated as 0,4 * 0,4 * 0,2 * 200 = 6,4 kg, even if the actual weight is lower.

See the charts in the links below for approximate shipping prices. Please note that the prices can vary up and down depending on fuel and currency surcharge, and sometimes on region and where in your country you live. We always charge the lowest possible price, but if you want to know in advance, just ask before you place the order.

DHL, Parcel Connect

DHL, Parcel Export

UPS Standard/Expedited

With UPS a freight insurance can also be added. The insurance cost is with 1% of the total order value, but 85 SEK at the lowest.

For example:
2000 SEK in order value = +85 SEK in insurance.
10000 SEK in order value = +100 SEK in insurance.

Note!
Since we have multiple stock sites, and also do not have a store or a delivery point in conjuction to our office and workshop, you can unfortunately not pickup your order at our place. All orders are therefore sent via one of the different modes of transport.


DELIVERY TIME
Our products have different delivery time depending on stock status.
If the products are in our stock the order is sent as soon as we can, normally within 1-2 days.
For orders in which one or more products are not in our stock the delivery time for the whole shipment is when all products are manufactured or arrived to our stock. See FAQ for estimated delivery times on non-stock items.
Part delivery can only be sent after agreement.


WITHDRAWAL / OPEN BUY
According to distance sales law a consumer have the right to regret their purchase within 14 days, and we also apply this to companies. However, this does not apply for all products, see below.

Stock items
Full right of return within 14 days from the date of delivery of the goods.

Non-stock items
Since most non-stock items are manufactured to order, a return is only possible after approval. An additional return shipping from us to the supplier will apply if the product is not manufactured by us. A percentage return fee can also be charged by some of our suppliers.

Please understand that we do not charge any fees to make money from you return, but that we ourselves have to pay for return shipping and eventual return fees, if we even can return a non-stock item to our supplier.

Because of the above, please contact us with any questions and doubts before you order or want to return an item.

Preconditions for the right of return
# The product must not have been used and must be able to sell as new again.
# The packaging must be intact and clean.
# Return of electronic items are approved provided that the package seal is not broken.
# Returns can not be made by C.O.D.
# Please attach a copy of your receipt/invoice.
# Append account details for refund. When paying via Card/Paypal, a refund is made to the paying account. In all cases the account details are compared with bill payers to prevent money laundering.

Return fees
When a product is returned to us, you as a customer pay for return shipping. Contact us if you want to use our freight agreement.


NON COLLECTED PACKAGES
If you do not pickup your package you are charged for the shipping cost and return shipping.

If you also ordered a non-stock item and do not pickup your package we will contact you to discuss if we will try to return the product according to the paragraph "WITHDRAWAL / OPEN BUY - Non-stock items", or be forced to bill you for all charges before the goods can be sent again.

If we can not get in contact by phone or email within one week after the item arrived in the return, we will have to bill you for all charges before the item can be re-sent or returned to the supplier.


TRANSPORT DAMAGES
If you notice upon receiving that the shipment is damaged, you must immediately notify the the carrier, then to us.


EXPORT
Orders can be delivered to most countries. For delivery to countries outside the EU, and for companies with a valid VAT number in the EU (except Sweden), VAT will not be added to the specified price. For Private purchases and delivery to countries within the EU VAT will be added to the specified price.

Payment Terms Export
Payment is made in advance and by bank transfer.


WARRANTIES
DLI TEKNIK provides a one-year warranty (or as long warranty as the manufacture provides) on all products. Always save the reciept/invoice, as this must always be presented for the guarantee to apply. The warranty only applies to the original purchaser.

During the warranty period DLI TEKNIK reserves the right to repair or replace the product, in some cases the product may be repurchased.

Costs
For warranty cases, the customer is responsible for the shipping to us.

Of course, in case of an approved warranty case, the replacement delivery is at our expense.

Validity
For the warranty to be valid, the customer must be sure that the product is correct before installing, and that the product is handled with care and not be subjected to greater stresses than is considered normal.

If you alter the product out of our knowledge the warranty is void.

Responsibility
Since most of our products are intended for modification/rebuilding, tuning and racing, the warranty covers the product itself, not other peripheral costs such as parts and labor.


OTHER
We never sell or convey your information with third parties. We only log the information necessary for you to be able to make purchases, such as address and name. Email address is required for us to send the order confirmation/invoice and order status information.

We log IP address only for use in false orders.

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Phone:
+46 (0)8 552 422 00
(Mon-Thur 09-12 (GMT+1)

Email:
info@dli-teknik.se
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